Get Help When You Need It

Live chat is the fastest way to resolve urgent issues. Use it when you need immediate answers about deposits, withdrawals, bonuses, or account access.

How it works:

• Access chat from the website or mobile app
• Available 24/7 in English and Hindi
• Average response time: under 2 minutes
• Best for: Payment issues, bonus queries, login problems

Tips for faster service:

• Have your account ID ready
• Describe the issue in one clear message
• Attach screenshots if reporting an error
• Avoid opening multiple chat windows

Email support handles complex issues that require documentation or detailed explanations. Use this channel for formal complaints, KYC submissions, or detailed account reviews.

Contact details:

• Primary email: [email protected]
• KYC and verification: [email protected]
• Response time: 6-24 hours
• Languages: English, Hindi

Best used for:

• Document submission (ID proof, address proof)
• Withdrawal disputes
• Account closure requests
• Detailed bonus rule clarifications

How to get faster replies:

• Use a clear subject line (e.g., “Withdrawal Delay – Account #12345”)
• Include your registered email and account ID
• Attach relevant documents or screenshots
• Keep the message concise and factual

Phone support connects you to a live agent for urgent matters that need real-time discussion. This option works best when you need step-by-step guidance or immediate action.

Contact numbers:

• India helpline: +91-XXXX-XXXXXX (24/7)
• Toll-free number available for select regions
• English and Hindi assistance
• Average wait time: 3-5 minutes during peak hours

When to call:

• Locked account issues
• Failed payment transactions
• Time-sensitive bonus questions
• General account inquiries

Prepare before calling:

• Keep your account ID and registered mobile number handy
• Note down any error codes or messages
• Call during off-peak hours (10 AM–4 PM IST) for shorter wait times
• Have your payment receipt ready if discussing transaction issues

Messaging platforms and social channels offer convenient, informal ways to contact the helpline. These work well for quick questions or updates on existing tickets.

Available platforms:

• Telegram: @1win_support
• WhatsApp: +91-XXXX-XXXXXX
• Facebook Messenger: 1win India
• Twitter: @1win_support

Response times:

• Telegram/WhatsApp: 5-15 minutes
• Facebook/Twitter: 30 minutes to 2 hours

Best for:

• Promo code activation
• App download links
• Quick account balance checks
• Following up on existing email tickets

Getting the best results:

• Start with your account ID or registered mobile number
• Keep messages short and specific
• Use messaging apps for faster replies than social media comments
• Avoid sharing sensitive documents on public social platforms

Technical support handles game malfunctions, payment failures, app crashes, and login errors. This team specializes in troubleshooting and resolving backend issues.

How to reach them:

• Email: [email protected]
• Live chat: Select “Technical Issue” from the menu
• Phone: Request transfer to technical team
• Response time: 1-4 hours for critical issues

Common technical problems handled:

• Game loading errors or freezes
• Payment gateway failures
• OTP not received
• App installation issues
• Bet settlement disputes

Speed up resolution:

• Include your device model and OS version
• Share the exact error message or code
• Attach screenshots or screen recordings
• Mention if the issue happens on web, Android, or iOS
• Clear cache and update the app before reporting

VIP players get access to dedicated support with faster response times and personalized assistance. This service is available to users who meet specific activity or deposit thresholds.

How to qualify:

• Reach VIP tier through regular play
• Maintain a minimum monthly deposit volume
• Receive an invitation from the loyalty team

VIP contact options:

• Dedicated phone line: +91-XXXX-XXXXXX
• Priority email: [email protected]
• Personal account manager for top-tier members
• Average response: under 1 minute for chat, under 30 minutes for email

What VIP support covers:

• Higher withdrawal limits
• Faster KYC approval
• Custom bonus offers
• Priority payment processing
• Exclusive event invitations

Maximizing VIP benefits:

• Save your account manager’s contact
• Ask about tailored promotions
• Report issues immediately for priority handling
• Request withdrawal limit increases as needed