1win Rules and Regulations in India

By accessing or using the 1win platform, you enter into a binding agreement with the company. These general terms establish the legal framework for all interactions between the platform and its users in India.

User Agreement and Eligibility

To use the platform and its services, you must:

• Be at least 18 years of age at the time of registration
• Be a legal resident or visitor in a jurisdiction where online betting is not explicitly prohibited
• Register only one personal account; duplicate accounts are not allowed
• Provide accurate and truthful information during and after account registration
• Not act on behalf of another individual or legal entity without explicit authorisation

Rights to Modify Terms

1win reserves the right to amend, update, or replace any portion of these terms at any time. Users will be notified of material changes through the platform interface or via registered contact details. Continued use of the platform following such notification constitutes acceptance of the revised terms.

Principles of Proper Platform Use

All users are expected to engage with the platform in good faith. The following conduct is prohibited:

• Use of automated software, bots, or scripts to interact with the platform
• Manipulation of odds, events, or outcomes through coordinated or fraudulent activity
• Abuse of bonuses or promotional offers through systematic exploitation
• Any action intended to disrupt platform operations or harm other users

Content Protection

All content published on the 1win platform, including text, graphics, software, and data structures, is the intellectual property of the company or its licensors. Users are not allowed to reproduce, distribute, or commercially exploit any platform content without prior written consent.

Limitation of Liability

1win is not liable for losses arising from:

• Technical interruptions or service downtime beyond the company’s reasonable control
• Errors in user-provided information during registration or transactions
• Decisions made by users based on information displayed on the platform
• Third-party service failures affecting payment processing or data transmission

The platform’s legal obligations are limited to those expressly stated within these terms and applicable regulatory requirements.

All bets placed on the 1win platform are subject to the following regulations. These rules apply to sports betting, virtual events, and all other wagering services available to users in India.

Eligibility to Place Bets

To place a bet, a user must:

• Hold a fully registered and verified account in good standing
• Have sufficient funds in the account balance at the time of placing the bet
• Not be subject to any active account restrictions or self-exclusion measures

Bet Acceptance Procedures

• All bets are accepted at the odds displayed at the moment of confirmation
• A bet is considered accepted only after the platform generates a confirmation with a unique reference number
• 1win reserves the right to refuse or void a bet if it is placed after an event has concluded or if technical errors affected the displayed odds
• In-play bets are subject to additional processing time; odds may change between submission and acceptance

Minimum and Maximum Bet Amounts

Maximum bet limits may vary depending on the sport, event type, market, and the user’s account history. 1win reserves the right to apply individual limits to specific accounts.

Calculation of Wins and Losses

• Winnings are calculated by multiplying the accepted stake by the confirmed odds at the time of bet placement
• In the event of a void bet, the stake is returned to the user’s account balance in full
• For accumulator bets, the overall odds are the product of all individual selection odds; voiding one selection recalculates the accumulator without that event
• All calculations are final once the relevant event result has been officially confirmed

Betting Restrictions

1win may apply restrictions on specific markets, events, or user accounts under the following circumstances:

• Suspicion of fraudulent or coordinated betting activity
• Breach of platform usage policies
• Ongoing verification procedures
• Regulatory requirements applicable in the user’s jurisdiction

Cancellation Policy

Bets cannot be cancelled or amended by the user after confirmation, except where the platform explicitly provides a cash-out feature for a specific event. Cash-out availability and terms are determined at the platform’s discretion and are not guaranteed for all markets.

All financial transactions on the 1win platform are governed by the following rules. Users in India must read and comply with these requirements before initiating any deposit or withdrawal.

Fundamental Rules for Account Funding

• All deposits and withdrawals must be made using payment methods registered in the account holder’s own name
• Third-party payments are not accepted under any circumstances
• The platform does not charge fees on standard deposit transactions; however, payment service providers may apply their own charges
• Users are responsible for ensuring that their chosen payment method supports transactions related to online betting services

Available Payment Methods

Limits and available methods are subject to change. Users are advised to check the current payment section of the platform for up-to-date information.

Withdrawal Processing Procedures

• Withdrawal requests are reviewed within 24 to 72 hours of submission, subject to verification status
• Funds are credited to the user’s designated account within the timeframe specified by the chosen payment method
• The platform may request additional identity documentation before processing large or unusual withdrawal amounts
• Withdrawals will only be processed to payment methods previously used for deposits, where applicable

Identity Verification (KYC)

As part of the platform’s compliance obligations, users may be required to complete identity verification before withdrawals are processed. Required documents may include:

• Government-issued photo identification (Aadhaar Card, PAN Card, Passport, or Voter ID)
• Proof of address dated within the last three months
• Source of funds documentation in cases involving large transactions

Failure to provide requested documentation within the stated timeframe may result in withdrawal delays or temporary account restrictions.

Transaction Restrictions

The platform reserves the right to decline, delay, or reverse transactions under the following conditions:

• Suspected fraudulent activity or identity discrepancy
• Ongoing AML review procedures
• Technical errors affecting transaction processing
• Non-compliance with KYC requirements

Transaction Cancellation

Deposit transactions that have been credited to the account balance cannot be cancelled. Pending withdrawal requests may be cancelled by the user before processing is initiated, subject to platform interface availability. Once a withdrawal has been dispatched, it cannot be recalled.

The 1win platform is committed to maintaining a safe and controlled environment for all users. Gambling is intended to be a form of entertainment and must not be pursued as a source of income or used to address financial difficulties.

Available Self-Management Tools

Users have access to the following tools to manage their betting behaviour:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount deposited into the account
• Bet Limits: Restrict the maximum stake per individual bet or within a defined time period
• Loss Limits: Define a maximum loss threshold within a specified timeframe
• Session Limits: Set a maximum duration for active platform sessions
• Self-Exclusion: Temporarily or permanently suspend access to the account for a chosen period
• Reality Checks: Receive periodic notifications about the duration and activity of the current session

Requests to activate any of these tools can be submitted through the account settings or by contacting customer support directly.

Self-Assessment

Users who are concerned about their gambling habits are encouraged to conduct a risk self-assessment. Common indicators of problematic gambling behaviour include:

• Increasing bet amounts to recover previous losses
• Neglecting personal or professional responsibilities due to gambling activity
• Using borrowed funds for betting purposes
• Experiencing distress when unable to place bets

External Support Resources

Users seeking assistance with gambling-related concerns are encouraged to contact independent support organisations:

• iGaming Support: Available through the platform’s responsible gambling section
• Gamblers Anonymous India: Support for individuals and families affected by compulsive gambling
• Vandrevala Foundation Helpline: 1860-2662-345 (available 24/7 in India)
• iCall (TISS): 9152987821

The platform does not share user data with these organisations without explicit consent. Self-exclusion requests are processed promptly and take effect within the timeframe communicated to the user.

1win operates in compliance with internationally recognised anti-money laundering (AML) and counter-terrorism financing (CTF) standards. All users of the platform are subject to these obligations without exception.

Legal Obligations

The platform is legally required to:

• Prevent the use of its services for money laundering or terrorism financing
• Report suspicious transactions to relevant authorities where required by applicable law
• Maintain records of all financial activity for a minimum period as specified by applicable regulations
• Refuse or terminate services to individuals or entities identified on international sanctions lists

Identity Verification (KYC Procedures)

Before processing deposits and withdrawals above specified thresholds, or at any point deemed necessary by the platform’s compliance team, users may be required to submit:

• Valid government-issued identification
• Proof of residential address
• Evidence of source of funds or source of wealth
• Additional documentation as requested by the compliance team

Verification is conducted in accordance with applicable regulatory standards and is not optional.

Transaction Monitoring

All transactions processed through the platform are subject to continuous automated monitoring. The system is designed to detect:

• Unusually large or frequent deposits and withdrawals
• Circular transaction patterns indicative of layering activity
• Rapid movement of funds across multiple accounts
• Activity inconsistent with the user’s stated profile or betting history

Suspicious Activity Detection

When suspicious activity is identified, the platform may:

• Place a temporary hold on the relevant account
• Request additional documentation from the account holder
• Delay or decline pending withdrawal requests pending further review
• Report the activity to appropriate financial intelligence authorities

Consequences of Policy Violations

Users found to be in breach of AML obligations or engaged in suspicious financial activity may face the following:

• Temporary or permanent suspension of the account
• Freezing of funds pending regulatory investigation
• Permanent closure of the account without prior notice
• Referral of the case to law enforcement or regulatory bodies

The platform cooperates fully with authorities in all jurisdictions where it operates and does not provide advance notice of investigations to account holders under review.

The 1win platform collects and processes personal data in accordance with applicable data protection principles. This section outlines what data is collected, how it is used, and the rights available to users in India.

Personal Data Collected

During registration and continued use of the platform, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, nationality, and government-issued identification numbers
• Contact Data: Email address, phone number, and residential address
• Financial Data: Payment method details, transaction history, and account balances
• Technical Data: IP address, device identifiers, browser type, and session activity logs
• Usage Data: Betting history, platform interactions, and communication records

How Personal Data is Used

Collected data is used for the following purposes:

• Account registration, verification, and management
• Processing of deposits, withdrawals, and bet settlements
• Compliance with legal obligations, including KYC and AML requirements
• Detection and prevention of fraud and unauthorised account access
• Communication regarding account status, promotions, and platform updates
• Improvement of platform performance and user experience analytics

Data Sharing

Personal data is not sold to third parties. It may be shared with:

• Payment service providers for the purpose of processing transactions
• Identity verification service providers for KYC compliance
• Regulatory and law enforcement authorities where legally required
• Technical service providers operating under strict data processing agreements

User Rights

Users in India have the following rights with respect to their personal data:

• Right to Access: Request a copy of the personal data held by the platform
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of personal data, subject to legal retention obligations
• Right to Restriction: Request that data processing be limited in specific circumstances
• Right to Object: Object to the processing of data for direct marketing purposes

Requests relating to personal data can be submitted through the platform’s designated support channels. The platform will respond within a reasonable timeframe as required by applicable law.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes stated in this policy or as required by applicable legal obligations. Following account closure, certain data categories may be retained for a minimum period specified by financial regulations.

The protection of user accounts, personal data, and financial transactions is a core operational commitment of 1win. The platform applies a range of technical and organisational security measures to maintain the integrity of its services.

Data Encryption

All data transmitted between the user’s device and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. Sensitive account and financial data stored on platform servers is encrypted at rest using advanced encryption protocols. This applies to all registration details, payment information, and transaction records.

Two-Factor Authentication

Users are strongly advised to enable two-factor authentication (2FA) on their accounts. This security feature requires a secondary verification code in addition to the account password when logging in from an unrecognised device or location. 2FA reduces the risk of unauthorised access in the event that login credentials are compromised.

Continuous Activity Monitoring

The platform operates a continuous security monitoring system that tracks account activity and flags anomalies, including:

• Login attempts from unrecognised IP addresses or geographic locations
• Multiple failed authentication attempts within a short period
• Unusual transaction patterns or large fund movements
• Simultaneous sessions from different devices or networks

When suspicious activity is detected, the platform may temporarily lock the affected account and contact the registered user to confirm identity before restoring access.

Organisational Security Practices

In addition to technical controls, 1win maintains the following organisational security standards:

• Access to user data is restricted to authorised personnel on a need-to-know basis
• All staff with access to personal or financial data undergo compliance and security training
• Platform systems are subject to regular independent security audits and vulnerability assessments
• An incident response protocol is in place to address and contain security breaches within defined timeframes

User Responsibilities

Users are responsible for maintaining the security of their own account credentials. The platform recommends the following:

• Use a unique, complex password that is not shared with other online services
• Do not share login credentials with any third party
• Log out of the account after each session, particularly on shared or public devices
• Report any suspected unauthorised access to the support team immediately

The platform accepts no liability for losses resulting from the user’s failure to maintain adequate personal account security.